Priority Support

Priority support has been created for companies that are using Evergine libraries in their projects or products. This service guarantees that the Evergine team will always be available in a short period of time to solve any incident or question regarding the use of Evergine libraries or their integration in your project or product.

Priority support allows you to access a private web platform where your company will be registered, as well as the requesters associated with your account. The requesters are users who can access the platform on behalf of your company and create priority support tickets.

Priority Support Portal
Tickets will be answered by one or more members of Evergine’s own development team, depending on the areas to which the ticket is related, always guaranteeing the best possible technical response.
Details awnsers in all your tickets
Responses to tickets may include text, explanatory images, as well as source code or binaries that solve your ticket.

Tickets will be resolved under a 72 hour SLA (although they will usually be resolved within 24 hours), which guarantees you quick action before any problem or doubt with the use of Evergine libraries, as well as problems derived from the integration of these libraries in your project or product.

Priority support allows you to manage the complete list of all the tickets you have created. Keeping track of which ones have not been answered, which ones require further iteration with the support engineer, or which ones have already been resolved.

Manage your tickets in the Priority Support Portal Dashboard
Priority support is divided into monthly installments, but also allows a single payment of one year’s duration at a significant discount.

With Evergine’s priority support service, we assist you both in the development of your projects or products and in their maintenance to ensure their success.

2000 € month
1500 € month

Premium Support

We provide assistance and technical support for any questions or problems you may have.
24000 € year
18000 € year

Premium Support

We provide assistance and technical support for any questions or problems you may have.
If you have any questions about the purchase, invoice, or payment method, or you want to ask us a question related to Premium Support you can contact us through this email info@evergine.com, we will contact you as soon as possible.