Priority support allows you to access a private web platform where your company will be registered, as well as the requesters associated with your account. The requesters are users who can access the platform on behalf of your company and create priority support tickets.
Tickets will be resolved under a 72 hour SLA (although they will usually be resolved within 24 hours), which guarantees you quick action before any problem or doubt with the use of Evergine libraries, as well as problems derived from the integration of these libraries in your project or product.
Priority support allows you to manage the complete list of all the tickets you have created. Keeping track of which ones have not been answered, which ones require further iteration with the support engineer, or which ones have already been resolved.
With Evergine’s priority support service, we assist you both in the development of your projects or products and in their maintenance to ensure their success.